30 marzo 2010
You’re Doing It Wrong: 4 Ways You’re Not Marketing to YOUR Customers
One of the biggest mistakes I see smaller businesses making online is that they often don’t understand who their target market is. As a result they don’t actually market to them. Developing a successful small business means having a very clear understanding of who your target audience is. You might be saying “duh” right now but consider these questions:
Does your media list mostly contain indie blogs?
Do your Facebook statuses say “Just found a new source for fabrics on ebay.” and “Trying to figure out how to use Quickbooks for small business”?
Do you blog mainly about going to trade shows and how to put in a perfect dart?
If you’re guilty of these faux pas, you probably aren’t marketing to your target audience and you may not even understand who your target audience is. Don’t get me wrong, it’s okay to pitch indie blogs. There’s nothing wrong with giving customers a little behind the scenes peak at your day to day life. The problem is that’s all some small businesses do. Unless you sell supplies, most of your potential customers probably aren’t small business owners or artisans. They’re people who admire unique products, but can’t necessarily produce them on their own, and aren’t even terribly interested in how you do your magic. They just enjoy the end result.
So here are four places you can change your ways immediately and start marketing to potential customers instead of, well, yourself.
Blog about things that are interesting to your customers. If you sell dog leashes, blog about cute dog videos from Youtube. If you sell cosmetics, blog about how to achieve the perfect smokey eye.
2. Social Media
Stop spending all day on Etsy’s self-promotion forums. Stop tweeting about new Ebay seller policies, troubles with your merchant account and CPSIA all day. Start Tweeting and Facebooking about stuff your customers will find interesting, amusing or informative. If you want to socialize with fellow artisans or small business owners create TWO social media accounts, one for customers and one for peers.
This is a biggie. There is a giant world of advertising to be had out there. There are niche publications for nearly everything. So stop spending all your ad dollars on publications mainly read by other artisans and business owners (again, unless you sell supplies or services for business owners or something). It’s okay to do a little marketing to that audience, but make sure the bulk of your ad dollars are being spent on publications that reach potential customers and not just your peers.
Check out sites like Blogads, explore Google Adwords and Adbrite. Think about who your target customers are and what publications they read and what websites they visit. Speaking of which…
4. Media List
Make sure your media list contains press relevant to your brand. A press list for a jewelry company should be different than a press list for a company that mainly designs housewares. Make sure you’re thinking about niche audiences that might like your products. A company that makes jewelry out of circuit boards should be pitching to geek publications. A company that makes pendants featuring different dog breeds should be pitching to pet publications.
( Via SmallerBox )